Slack integration
Reply to customer email from Slack.
Connect your shared mailbox to Parly and link it to a Slack channel. Every customer email arrives as a thread; press Reply, write your answer, and it goes out as real email from your own address. No new tab, no forwarding, no copy and paste.
Included in the €19 mailbox: no add-on, no per-agent seats. The whole team answers, however many people that is.
Why we built this
We looked for this for a long time and could not find it, so we built it. We wanted our shared mailbox answered from the place the team already talks, with the reply going out as a normal email from our own address, and without paying for a seat for everyone who might answer.
How it works
Three steps, then you never leave the channel.
Connect Slack
Add the Parly app to your workspace and choose the channel a mailbox should mirror into. One mailbox, one channel.
Email arrives as a thread
Every customer email lands in the channel as its own thread, with the sender, the subject and the message, and later mail lands in the same thread.
Reply from the thread
Press Reply, write your answer, and it goes out as real email from your address. Talk it over in the thread first: that stays an internal note.
Reply
Answer the customer without leaving the thread.
Press Reply on the email in Slack, type your answer and attach a file if you need to. It goes out as real email from your own address, correctly threaded, and your reply shows up in the Slack thread so everyone sees it was handled.
/parly
Start a new email from any channel.
Type /parly, pick the mailbox to send from, and write. The customer gets an email from your address, and the conversation carries on in Parly like any other. Attachments included.
Direct messages
A ping when someone needs you.
When a teammate @mentions you in a note, Parly sends you a direct message with a link straight to the conversation. In helpdesk mode you also hear when a conversation is assigned to you or a reply lands on one you own. Everyone can switch these off in their own settings.
Everything in Slack
The whole conversation, where your team already is.
Reply as real email
Press Reply on the email in Slack and Parly sends your answer as real, correctly threaded email from your own address.
Start emails with /parly
Compose a brand-new email from any channel with the /parly command, attachments included.
Attachments both ways
Files on an inbound email show up in Slack, and files you attach in Slack go out on the reply.
Internal notes and @mentions
Discuss a thread privately and @mention a teammate to pull them in. The customer never sees it.
DMs when you are needed
Get a direct message the moment a teammate mentions you, or, in helpdesk mode, assigns you a conversation.
Snippet mode keeps bodies in the EU
Show only a preview in Slack while full message bodies stay in Parly, hosted in the EU.
Why it matters
For a small team, the tool you keep using is the one you never have to leave. Support stops being a separate place you have to remember to check and becomes part of the conversation you are already in all day.
And because the full thread and audit trail still live in Parly, answering from Slack costs you nothing. Switch to the app whenever you want; the two stay in sync.
Questions
- Can I reply to an email from Slack?
- Yes. Parly mirrors your shared mailbox into a Slack channel: each customer email becomes a thread. Press Reply on it, write your answer and send, and the customer receives a normal email from your address, threaded with their own. The reply shows up in the Slack thread too.
- How do I get email into Slack?
- Connect your mailbox to Parly (Microsoft 365 with a sign-in, or any mailbox over IMAP), add the Parly app to your Slack workspace and pick the channel. New email arrives as a thread from then on, with attachments.
- Isn't Slack's own email feature enough?
- Slack can receive email, but you cannot answer it from Slack as an email from your shared address. Parly closes that loop and keeps the conversation, its owner and its history in a shared inbox behind the channel.
- What happens when I type in the thread?
- It is saved in Parly as an internal note on that conversation and never emailed. Replies to the customer always go through the Reply button.
- Can I start a new email from Slack?
- Yes, with the /parly command, attachments included. It goes out from the mailbox you pick, as a new conversation in Parly.
- What does it cost?
- Slack is included in the €19 mailbox, with no add-on and no per-agent seats: €19 per mailbox per month for the whole team, first month free, prices excluding VAT.
Related
Answer your support email without leaving Slack.
Set up your workspace, connect your mailbox and Slack, and run the whole thing from the channel your team already lives in.