Slack integration
Run your help desk from Slack.
Most help desks make you open another app. Parly mirrors a shared mailbox into a Slack channel, so a customer email arrives as a thread and the reply you write there is sent as real email from your address. No new tab, no forwarding, no copy and paste.
How it works
Three steps, then you never leave the channel.
Connect Slack
Add the Parly app to your workspace and choose the channel a mailbox should mirror into. One mailbox, one channel.
Email arrives as a thread
Every customer email lands in the channel as its own thread, carrying its assignment, status, and history.
Reply from the thread
What you write goes out as real email from your address. The full conversation and audit trail stay in Parly.
Everything in Slack
The whole conversation, where your team already is.
Reply as real email
Write in the Slack thread and Parly sends it as real, correctly-threaded email from your own address.
Start emails with /parly
Compose a brand-new email from any channel with the /parly command, attachments included.
Attachments both ways
Files on an inbound email show up in Slack, and files you attach in Slack go out on the reply.
Internal notes and @mentions
Discuss a thread privately and @mention a teammate to pull them in. The customer never sees it.
DMs on assignment and mention
Get a direct message the moment a conversation is assigned to you or mentions you.
Snippet mode keeps bodies in the EU
Show only a preview in Slack while full message bodies stay in Parly, hosted in the EU.
Why it matters
For a small team, the tool you keep using is the one you never have to leave. Support stops being a separate place you have to remember to check and becomes part of the conversation you are already in all day.
And because the full thread and audit trail still live in Parly, answering from Slack costs you nothing. Switch to the app whenever you want; the two stay in sync.
Answer your support email without leaving Slack.
Ask for a workspace, connect Slack, and run the whole thing from the channel your team already lives in.