Live chat widget
Live chat on your site, answered from your inbox.
A chat bubble on your website that opens a conversation in your Parly mailbox. Your team answers from the inbox or from Slack, the visitor sees it live with a typing indicator, and AI assist can take the first line and hand over to a person when it should.
How it works
One script tag, one inbox.
Pick a mailbox
Switch the widget on for the mailbox that should receive chats, and list the website addresses allowed to use it.
Paste the script
Add one script tag to your site. The bubble appears in the corner, styled to sit quietly on any page.
Answer as usual
Chats land in the inbox next to email and in Slack if you use it. Reply and the visitor sees it in the chat.
What you get
Chat that behaves like the rest of your support.
Same inbox as email
No second tool. Chats get the same assignment, notes, SLAs and history as email.
Live, with typing
The visitor sees when someone is online and typing, and replies arrive instantly.
AI on the first line
Optional: AI assist answers in the chat and hands over with Talk to a person.
Learn more →Never lost
If the visitor has left, the reply reaches them by email.
Locked to your site
Allowed website addresses, a captcha and rate limits keep spam out of the inbox.
Questions
- How do I add the chat widget to my website?
- Paste one script tag into your site. Each widget belongs to a mailbox, and only the website addresses you list may use it, so nobody can lift your widget onto another site.
- Where do chats show up?
- In the same Parly inbox as your email, as conversations of their own, and in Slack if the mailbox mirrors there. Your team answers chats and email in one place, with the same notes, assignment and SLAs.
- What if the visitor leaves before we answer?
- The visitor leaves an email address with their first message. If they have gone by the time a teammate replies, the answer reaches them by email, so no question is lost.
- Can AI answer chats?
- Yes, if you switch it on for the mailbox. AI assist answers in the chat live and hands over when it should, and the visitor can always ask for a person with Talk to a person, which pulls a teammate in.
- How is it protected against spam?
- A captcha check, a per-visitor rate limit and the list of allowed website addresses all apply before a message reaches your inbox.
- Does it cost extra?
- No. The widget is included with every mailbox, €19 per month with unlimited teammates.
Add chat without adding a tool.
Website chat in the same inbox as your email, included with every mailbox. €19 per mailbox per month, first month free.