Features
Everything a support team needs, priced per mailbox.
A shared inbox your whole team can work, answered from Parly, Slack, Teams or your website chat, with AI assist on every ticket and the targets and rules that keep a desk running.
Answer anywhere
Reply where your team already works. It always goes out as email from your address.
Email, threaded properly
Replies carry the thread, so customers see one conversation in their own mail.
AI assist
One AI on every ticket, included in every plan while in preview.
Summaries
Where a long thread stands, in a few sentences.
Translation
Read every message in your language and reply in the customer's.
Triage suggestions
Tags and a category suggested, applied with a click.
Run the desk
Targets, rules and numbers, so the inbox runs itself where it can.
SLAs
First-reply targets with a countdown on every conversation and an alert when one is missed.
Automation rules
Assign, tag, set status or priority, or notify someone, on arrival or after a while.
Forwarding rules
Send mail meant for another desk onward before anyone has to look at it.
Queue order
Needs reply first: the oldest unanswered customer leads the list.
Reports
Volume, resolution, SLA compliance, response times and workload.
Notifications
In the app, by email digest, as a browser push, or a Slack message.
Admin and security
Built for teams that answer for their customers' data.
EU hosting
Data stored in the EU.
Roles and access
Company admins, and access granted per mailbox.
Audit trail
Every reply, note and status change recorded against the person who made it.
MCP server and API
Read, search and reply from your own code or an AI agent, with scoped keys.
Learn more →Questions
- Is Parly a help desk or a shared inbox?
- Both, in the order most teams need them. Out of the box it is a shared inbox for info@ or support@ with own logins, notes, status and replies from Slack or Teams. Switch on helpdesk mode per mailbox for assignment, customer companies and categories.
- Are all features included in the price?
- Yes, apart from two add-ons. Every mailbox (€19 per month, unlimited teammates) includes Slack, Teams, the live chat widget, AI assist, SLAs, automation and the API. Helpdesk mode is €20 per mailbox on top, and the knowledge base €30 on top of helpdesk mode.
- Do we have to move our email to use it?
- No. Parly connects to the mailbox you already have, Microsoft 365 with a sign-in or anything else over IMAP. There are no DNS or MX changes.
- Where is our data stored?
- In the EU.
- Can we try it first?
- Yes, the first month is free. AI assist switches on when the paid plan begins.
All of it, from €19 per mailbox.
Unlimited teammates on every plan, first month free. Connect the mailbox you already have and start answering together.