AI assist
AI assist on every ticket, nothing sent without you.
A draft when you need a start, a summary when a thread runs long, the customer’s message in your language and your reply in theirs, and tags and a category suggested for triage. All in a panel beside the ticket, and you decide what goes out.
So sorry the jacket arrived damaged. Your refund is on its way and should reach your account within three working days.
What it does
Four jobs, done in seconds.
Reply drafts
A reply from the thread, laid out like an email with short paragraphs and numbered steps. Anything you typed is used as guidance.
Summaries
Where a long thread stands and what is next, in a few sentences.
Translation both ways
Read every message in your language with the original one click away, and send your reply in the customer's.
Triage suggestions
Tags from your existing set and a category from the mailbox's list, applied with a click.
One panel, always reachable
Open AI assist from the button in the corner or the A key, however far down the thread you are.
Your docs, if you want
The knowledge base teaches AI assist your documentation and solved tickets.
Learn more →The stock is most likely in a bin the allocator skips, or in another warehouse than the order asks for.
- 1Open Inventory›Garden chair›Items and check the bin column.
- 2Stock in a
receivingbin is skipped: move it to a picking bin with Inventory›Move. - 3Compare the order’s warehouse with the warehouse the stock is in.
Not in the docs
Orders split across two warehouses are not covered.
Knowledge base add-on
Answers from your own docs, with sources.
Import your support documentation and Find the answer gives the agent a diagnosis, numbered steps and links to the articles and solved tickets it used. Drafts for the customer leave your internal procedures out.
Questions
- What does AI assist do?
- It drafts replies from the thread, summarises long conversations, translates messages into your language and your reply into the customer's, and suggests tags and a category. It lives in a panel beside the ticket and in the reply box.
- Does AI send anything on its own?
- No. Drafts land in the reply box for you to edit, and suggestions apply only when you click them. The one exception is the optional chat responder on the live chat widget, which you switch on per mailbox.
- Can AI answer from our own documentation?
- Yes, with the knowledge base add-on. It teaches AI assist your support docs and the tickets the mailbox already solved, so Find the answer gives numbered steps with sources and drafts are based on what you wrote.
- Which AI model does it use?
- Claude, by Anthropic.
- What does it cost?
- AI assist is included in every plan while it is in preview. When AI usage is metered, it will be its own line on every plan, with notice before anything changes. It switches on when your paid plan begins, after the free first month.
Give every agent a head start.
AI assist is included with every mailbox while it is in preview. €19 per mailbox per month, unlimited teammates, first month free.