Front alternative
The Front alternative priced per mailbox.
Front is a polished collaborative inbox, priced per seat. Parly gives your team a shared inbox priced per mailbox with unlimited teammates, and lets them reply to customer email from Slack and Microsoft Teams threads.
What a team of 5 pays
Parly
€19/ month
One mailbox, the whole team. Replying to customers from Slack and Teams is included: no add-on, no per-agent seats. Helpdesk mode (€39 in total) only if you want assignment, customer companies and categories.
Front Starter
$125/ month, billed annually
5 agents × $25. Billed monthly: $175 a month. Front Starter is limited to 10 seats and one channel type.
Prices as of October 2026, excluding tax, from Front’s pricing page, in the currency it shows. Every sixth, seventh or tenth teammate costs the same on Parly: nothing.
Parly and Front, side by side
| Parly | Front | |
|---|---|---|
| Pricing model | Per mailbox, unlimited teammates | Per agent, $25 (annual) or $35 (monthly) on Starter |
| Reply from Slack | Customer email arrives as a thread; Reply there sends real email from your address. Every plan. | Notifications and actions (assign, move, archive); no email replies from Slack. |
| Reply from Microsoft Teams | Customer email arrives as a card in a channel; Reply sends real email from your address. Every plan. | No native integration. |
| Reply to customers from Slack or Teams, team of 5 | €19 a month for the whole team, included in the mailbox: no add-on, no per-agent seats. | Not possible natively: Slack offers notifications and actions only, and there is no Teams integration. |
| Existing Microsoft 365 mailbox | Microsoft sign-in, or any mailbox over IMAP. No forwarding, no DNS changes. | Sign in with Microsoft, all plans. |
| EU hosting | EU hosted, every plan. | EEA hosting on request (plan and cost not stated). |
| AI | AI assist (drafts, summaries, translation) included while in preview. | Copilot $20 per seat; Autopilot from $0.05 per conversation. |
| Getting started | First month free, no card needed. | No free tier listed. |
Front details from its own pricing and help pages, October 2026.
Why teams switch
- Seats add up: Starter is per seat and capped at 10; Parly lets the whole team in on one mailbox price.
- Answer customer email from inside a Slack or Teams thread, not just get notified there.
- EU hosting on every plan, without asking for it.
When Front is the better choice
Email-heavy teams that want omnichannel in one inbox (SMS, WhatsApp, social, Slack as a customer channel) on Front's Professional plan, advanced analytics, and AI quality and CSAT scoring at scale.
Questions
- Is Parly cheaper than Front?
- For a team, yes. Front Starter is $25 per agent per month billed annually ($35 monthly), so 5 agents pay $125 to $175 a month. Parly is €19 per mailbox per month for the whole team, replies from Slack and Teams included. Helpdesk mode (€39 in total) is only needed if you want assignment, customer companies and categories. Prices as of October 2026, excluding tax.
- Can I reply from Slack and Teams like in Front?
- Front's Slack integration lets you assign, move or archive a conversation from Slack, but not reply to the customer, and Front has no native Microsoft Teams integration. In Parly the email arrives as a thread in Slack or a card in Teams, and Reply sends real email from your address.
- Can I move my support@ from Front to Parly?
- Yes. Parly connects to the mailbox itself: sign in with Microsoft for Microsoft 365, or connect any other mailbox over IMAP. Stop forwarding it to Front, and new mail flows into Parly from the moment you connect. Your past Front tickets stay in Front; Parly does not import them.
- Is my data hosted in the EU?
- Yes, on every plan. Front offers EEA hosting on request through its team; the plan and cost are not stated on its site.
- Does Parly do everything Front does?
- No, and it does not try to. Parly is a shared inbox for email, website chat, Slack and Teams, with assignment, SLAs, automation, reports and AI assist. Email-heavy teams that want omnichannel in one inbox (SMS, WhatsApp, social, Slack as a customer channel) on Front's Professional plan, advanced analytics, and AI quality and CSAT scoring at scale.
Try Parly instead of Front.
Connect the mailbox you already have and invite the whole team. €19 per mailbox per month, unlimited teammates, first month free.