Contact
Questions? Talk to us.
Parly is in private beta and we set up workspaces by hand, so there is a real person on the other end. Ask us anything about how it fits your team, or request a workspace and we will get you set up.
Email us
hello@parlyparly.com
The fastest way to reach the team. We usually reply within a business day.
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Sign in, tell us about your company, and we email you the moment your workspace is ready.
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FAQ
Questions we get, answered.
- How does Parly connect to our mail?
- Two ways. Connect an existing mailbox over IMAP and SMTP, so info@ or support@ keeps working exactly as it does today, just with Parly on top. Or run a dedicated address through our relay, on your own domain or a subdomain (for example support.yourcompany.com), with SPF and DKIM so every reply is fully authenticated and your main domain's reputation stays separate. Either way we do not replace your mail hosting and we do not become your MX of record unless you choose inbound parse.
- Can we reply to customer email from Slack?
- Yes, and it is one of the main reasons teams pick Parly. Connect Slack and a mailbox mirrors into a channel: each customer email becomes a thread, and a reply you write in that thread is sent as real email from your address. You can start a new email with the /parly command, attach files, leave internal notes and @mentions, and get a direct message when a conversation is assigned to you or mentions you. The full thread and audit trail stay in Parly, so nothing is lost when you answer from Slack.
- How do you stop a reply going to the wrong recipient?
- Restricted send. A mailbox can be limited to an allowlist of designated recipients, enforced on the server at send time, on reply, reply-all, and forward. If any address is off the allowlist the whole send is rejected. We never silently strip a recipient, and suppressed addresses are dropped.
- Is Parly EU-hosted?
- Yes. Postgres in the EU (Ireland), row-level security scoping every tenant table, and an audit log on every privileged action. Secrets are encrypted at rest and never exposed to the browser.
- Do we need to migrate anything?
- No. Connect an existing mailbox and run Parly alongside how you work today. Nothing moves, nothing is imported. You point people at Parly when you are ready.
- How do we get access?
- Parly is in private beta and we set up workspaces by hand. Click Request access, sign in, and tell us about your company. A general admin reviews each request and we email you the moment your workspace is ready.