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Questions? Talk to us.
Parly is built by a small, hands-on team, so there is a real person on the other end. Ask us anything about how it fits your team, or just create a workspace and start right away.
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The fastest way to reach the team. Ask anything about mailboxes, Slack or pricing; we usually reply within a business day.
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Sign in with your work email, name your company and connect your mailbox. Your workspace is ready straight away.
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FAQ
Questions we get, answered.
- How does Parly connect to our mail?
- You connect the mailbox you already have. For Microsoft 365 you sign in with Microsoft, so nobody shares a password with us. Any other mailbox, such as Gmail, TransIP or your hosting provider, connects over IMAP. Parly picks up new mail and sends replies from that same mailbox, so they land in its Sent folder and your mail hosting stays exactly as it is. It takes a minute, from the Mailboxes screen. For special cases, such as a separate address for each customer, Parly can also host addresses on your own domain; that takes some DNS work, so get in touch and we set it up with you.
- Can we reply to customer email from Slack?
- Yes, and it is one of the main reasons teams pick Parly. Connect Slack and a mailbox mirrors into a channel: each customer email becomes a thread, and pressing Reply on it sends your answer as real email from your address; what the team types in the thread itself is saved as an internal note. You can start a new email with the /parly command, attach files, leave internal notes and @mentions, and get a direct message when a conversation is assigned to you or mentions you. The full thread and audit trail stay in Parly, so nothing is lost when you answer from Slack.
- Does it work with Microsoft Teams?
- Yes. Your Teams admin adds the Parly app to your organisation once, from Parly's admin screen, and you link a mailbox to a channel with a one-time code. From then on each customer email shows up in the channel as a card, one thread per conversation. Press Reply to answer the customer by email from your own address, and anything the team types in the thread is saved in Parly as an internal note. Starting a new email and sending attachments from Teams are coming; the Slack integration has both today.
- How do you stop a reply going to the wrong recipient?
- Restricted send. A mailbox can be limited to an allowlist of designated recipients, enforced on the server at send time, on reply, reply-all, and forward. If any address is off the allowlist the whole send is rejected. We never silently strip a recipient, and suppressed addresses are dropped.
- Is Parly EU-hosted?
- Yes. Postgres in the EU (Ireland), row-level security scoping every tenant table, and an audit log on every privileged action. Secrets are encrypted at rest and never exposed to the browser.
- Do we need to migrate anything?
- No. Connect an existing mailbox and run Parly alongside how you work today. Nothing moves, nothing is imported. You point people at Parly when you are ready.
- How do we get started?
- Click Get started, sign in with your email, and name your company. Your workspace is created right away and you are its admin, so you can connect a mailbox and invite your team in minutes. Your first month is free, then it is €19 per mailbox with unlimited teammates.